PT Olsera Indonesia Pratama

Lead of After Sales
12 Februari 2024

Responsibilities:

  • Lead and manage team consist of Customer Care, After Sales Support, and Customer Training
  • Implement strategies and oversight the operational of after sales process
  • Ensuring efficiency and customer satisfaction 
  • Monitor and analyze KPI
  • Collaborate with cross-functional to enhance the overall product and service
  • Foster a positive and collaborative work environment
  • Oversee the handling of technical issues and provide guidance to the customer care & support team
  • Evaluate the effectiveness of training programs and make continuous improvement

 Job Requirement: 

  • Bachelor`s degree from any major
  • Proven experience in a similar role within the SaaS, POS is advantage
  • Strong leadership skills
  • Customer focus oriented
  • Good communication skills
  • Flexibility to adapt to a fast-paced environment
  • Strong analytical and problem-solving skills
  • Willing to be placed or work in our HQ in Batam

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